Message on Hold
INPHO raises caller on hold satisfaction by 75% versus music or tired old clichés like “Your call is important” and “Thank you for holding,”. The best on hold experience starts here with no term commitment…
INPHO knows how to use these caller statistics to YOUR advantage.
In 2020, the customer experience was the number one key brand differentiator, beating out both product and price. B2B buyers want products and services that are easy to understand, buy, and use (Source: Walker Info).
Phone calls convert to 10-15x more revenue than web leads. Calls are one of the most valuable ways companies convert inquiries into customers. (Source: BIA/Kelsey). Use INPHO On Hold to impress, educate and cross sell callers while they’re on hold waiting to buy, or schedule an appointment.
Callers convert 30% faster than web leads. Calls provide a more immediate return on your marketing investment (Source: Forrester).
What The Other Guys Don’t Tell You.
The kind of phones and phone service you use makes a difference! Why? Hosted VoIP services like Weave, Nextiva, Comcast, and Ooma play the on hold production from the beginning each time a call is put on hold. Telephone systems like NEC, Panasonic, and Vodavi play messages in a loop so each time a call is placed on hold the caller hears something different.
This distinction makes a difference concerning the best way to present the information to the caller and how to mix with the music. INPHO knows the optimal way to craft your on hold program to achieve maximum effect depending on which type of system you have.
Why INPHO does On Hold messaging better.
Keep the ring: we’re not looking for a commitment.
It’s not only what we do that sets us apart from other companies. It’s what we don’t do that is equally impressive.
- We don’t charge a set-up fee
- We don’t require long-term contracts
- We don’t hold you hostage in any way, shape, form or fashion.
Simply pay your first month in advance. We don’t need to meet your parents; we won’t ask for our own drawer in your dresser and you can leave when you want. That’s all there is to it. You can pay quarterly, twice a year, or annually once we’ve gotten to know each other. It’s really that easy!