Services

Message on Hold

 

It became the rule, NOT the exception.

An on hold message used to be a surprise, but now it’s the norm, the professional standard. On hold messaging has become such a part of the overall business interaction that callers who are greeted with silence instead of an on-hold message question if they were disconnected and don’t wait to find out.

Innovation led to results-driven on hold marketing.

Some clever marketers decided that music on hold was fine…but why not combine the two? While callers are on hold, entertain, educate, and market them while on hold. On hold messaging became a practical, recognized, and expected marketing technique, and a whole new facet of an already fast expanding industry are suddenly opened.

Sales increased.

Businesses found the value of cross selling products by utilizing on hold messages as a marketing tool. They discovered a magical electronic employee that always remembered to mention the hot product, remind callers about new service options, and create a professional, informative image.

Why INPHO does On Hold messaging better

Keep the ring: we’re not looking for a commitment.

It’s not only what we do that sets us apart from other companies. It’s what we don’t do that is equally impressive.

  • We don’t charge a set-up fee
  • We don’t require long-term contracts
  • We don’t hold you hostage in any way, shape, form or fashion.

Simply pay your first month in advance. We don’t need to meet your parents; we won’t ask for our own drawer in your dresser and you can leave when you want. That’s all there is to it. You can pay quarterly, twice a year, or annually once we’ve gotten to know each other. It’s really that easy!

What The Other Guys Won’t Tell You.

The kind of phones and phone service you use makes a difference! Why? Hosted VoIP services like Weave, Nextiva, Comcast, and Ooma play the on hold production from the beginning each time a call is put on hold. Telephone systems like NEC, Panasonic, and Vodavi play messages in a loop so each time a call is placed on hold the caller hears something different.

This distinction makes a difference concerning the best way to present the information to the caller and how to mix with the music. INPHO knows the optimal way to craft your on hold program to achieve maximum effect depending on which type of system you have.

Auto Attendant Services

 

It’s ALWAYS about having a great experience

It’s not the phone system that matters most Whether you use a VOIP phone system, a Key System, or a PBX, what your callers hear throughout each portion of their call has an impact on your bottom line. When a call is a customer’s first encounter with your business, the impression they get is largely based on what they hear. The simplicity with which they can contact the right person indicates how accommodating you will be in all other interactions. One phone call is all it takes to wow a potential customer.

Auto Attendants and Voicemail Prompts

Make your first impression your best impression.

It’s not so much that callers dislike being instructed to ‘press one’ or ‘enter your party’s extension number now’. It’s the way they’re told. One of the most frequent complaints of callers is the often confusing and indecipherable instructions they hear. INPHO Information On Hold using seasoned professional voice talents to make polished and audibly pleasing Auto Attendant and Voicemail Greetings that reduce caller annoyance and enhances the entire phone tree experience. They’ll love your company from the first phone conversation with INPHO talent leading them through your phone system.

IVR, ACD and Other Telephony Prompts

It’s only impressive if it sounds impressive.

We’re wired to respond to sound. Certain noises instantly identify, reinforce, and justify our memories, emotions, and decisions. Think about the three magic notes that for all intents and purposes identify NBC. Only four notes are necessary to identify Intel. The wrong sound distracts from the efficiency and productivity provided by telecommunications technology such as Interactive Voice Response (IVR), Automated Call Distribution and other modern tools of telephony. If you want to dazzle them with technology, let the experts at INPHO Information On Hold to provide your IVR and ACD prompts the perfect prompt and voice. We provide a branding consistency that brings everything together, placing your distinctive sound first and foremost in the minds of your callers.

BIG impression. . .  Itty-bitty cost

The affordability is the best thing, aside from the benefits of boosting your company’s professional appeal and reducing caller frustration. If we were at a table, I’d lean in close and nearly whisper, $1 per word. Narrated, recorded, and then delivered to you by a professional. The only catch is the $75 minimum, which is amazingly affordable.

For IT & IS Professionals Services

INPHO offers the same creative, professional and polished voice-over recordings for VoiP telephone systems, hosted IP phones, UCC systems and virtually any other platform that plays a prerecorded audio file. We work with some of the top VoiP services like SAR Voice Systems, InfoStructure, Ring Central, Broadsoft, Comcast, Vonage, Mitel MiCloud, ShoreTel Connect, Jive, Phone.com, 1 VoiP, Nextiva, RingByName, PhonePower, and more. Whether you’re an IT/IS professional, a vendor or simply the guy who wants his phone presence to impress his customers, INPHO has you covered.