ON HOLD MESSAGES FOR FINANCIAL INSTITUTIONS

You have their undivided attention for 30 to 60 seconds, what do you want them to hear?

Mobile queries for “bank near me” have grown by over 60% in the past two years. More than ever, consumers are using local searches run on smartphones to find financial services providers, which makes calling an agent more seamless than ever before.

Every second you don’t communicate with a customer is an opportunity missed. INPHO Information On Hold® raises caller on hold satisfaction by 75% versus music or old clichés like “Your call is important” and “Thank you for holding”. The customer will be more satisfied with their experience and more likely to recommend you. 

 

Increase referrals and revenue using the phones you already have!

They called you for a reason…

You spend marketing resources trying to get the phones ringing. INPHO Information On Hold makes the best of that opportunity by using hold time to share targeted messages with your valued callers.  Message on Hold is proven to Increase the amount of business and personal loan volume. Inform your callers about investment products, loan products, online bill pay, banking options, and help promote other products and services. Customers are spending more time online, so provide them with useful information about events, education, protection, and fraud prevention tips over the phone. This is a cost-effective way to educate and advertise to your customers.

Every second you don’t communicate with a customer is an opportunity missed.

Message On Hold Can…

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Improve customer relationships and encourage Website and App usage

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Promote new or existing products, rates, specials and upcoming events

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Tell them how to refer and how much you appreciate referrals.

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Stimulate social media efforts and create followers

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Reinforce your brand identity and culture

Inform and Engage Your Customers

INPHO’s professional script writers, production specialists and voice talent will create messages that enhance your image; target caller needs and help them make informed decisions. We also offer completely licensed music that complies with copyright laws, as well as top-notch voice talent to add a personal touch. INPHO Information On Hold has years of experience crafting customized on-hold messages for financial institutions.

 Unlike other on hold companies, INPHO does not require an equipment purchase. Through years of testing and research, we’ve designed a program that makes on-hold messaging effortless for you!  INPHO can also record your company Auto Attendant, Phone Tree and Voicemail greetings. Our experienced, professional voice talents have years of experience making polished, pleasing Auto Attendants and Voicemail Greetings. 

Let us help present a professional first impression, enhance your brand and market to your calles that are reaching out to you.

Bob Vigil, President and Owner of INPHO