On Hold Messages for Medical Offices

They’ve called your medical office and want to make an appointment; your staff is extra busy with the new health care changes. Why give your patients the “silent treatment” when you put them on hold?  INPHO Information On Hold® will help build patient awareness about health care changes, elevate satisfaction and reduce hang ups and call backs.  INPHO can help change patient behavior by prompting them to take action while engaging callers and showing them their time is valuable.  INPHO can promote your physicians, their credentials and expertise. Callers will be more satisfied with their experience with your office and more likely to refer their friends and family.

Educate while your callers wait

You spend marketing resources trying to get the phones ringing. INPHO Information On Hold® makes the best of that opportunity, using hold time to share your office’s message with your valued callers. No silence. No repetitive music. Hold time is your time to speak directly to current and prospective patients who have called you and want to see you.

  • Convey details, such as hours, location and prescription refill policies
  • Inform them of office policies and procedures
  • Make them aware of what they should bring to each visit
  • Part of a comprehensive patient care approach
  • Guide them to resources on your website

Emphasize how unique your office is

INPHO®’s professional script writers, production specialists and voice talent will create messages that enhance the image of your practice; target patient’s needs and help them make informed choices. We also provide fully licensed music to comply with copyright laws and quality voice talent to maximize the personal touch. INPHO Information On Hold® has years of experience crafting customized on-hold messages for medical offices.

Unlike other on hold companies, INPHO typically does not require an equipment purchase. Through years of testing and research, we’ve designed a program that makes on-hold messaging effortless for you!  INPHO can also record your company Auto Attendant, Phone Tree and Voicemail greetings. Our experienced, professional voice talents have years of experience making polished, pleasing Auto Attendant and Voicemail Greetings.

“We are so happy that we switched to INPHO. Changes to our on-hold message are quick & easy and the customer service is outstanding. We highly recommend INPHO Information On Hold to anyone in need of this type of service.”
—Tammy Bryant, RN, River Road Medical Group

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